Support and advice


We are the Special Educational Needs and Disability Information, Advice, and Support Service (SENDIASS). There is a SENDIASS in every Local Authority area in England, and we support people who live in Coventry. 

Here's a short video which explains what SEND IASS does.

Since 2014, there has been guidance put in place called the "SEND Code of Practice". This recognised how important it is for young people with additional needs to be involved in decisions made about the support they receive.

The Code of Practice says that in carrying out their functions;

"....local authorities....must have regard to:

  • the views, wishes, and feelings of the child or young person, and the child's parents
  • the importance of the child or young person, and the child's parents, participating as fully as possible in decisions and being provided with the information and support necessary to enable participation in these decisions" (SEND Code of Practice)

Our aim at SEND IASS is to empower young people to be involved in making decisions and ensuring that young people have their voices heard!

What can SEND IASS offer me?

We are a supportive, impartial service that can work with children and young people (and their parents).

To do this we can:

  • use different and alternative methods to help you understand processes and issues you may have regarding your education.
  • help you to understand your rights.
  • make sure that adults and professionals listen to your views and opinions and take them into account.
  • help support through the Education Health and Care plan process.

We have a small team of staff who can support you directly, either talking on the phone, by email or text, or by meeting with you in person. We will also find creative ways to ensure you are listened to, for example using pictures, videos, voice recordings - whatever suits you best!

We have also created the "Cov AmbasSENDors", which is a network of young people with additional needs in Coventry. They get together to give their views about how services work in Coventry, to help make them better for children and young people. They also get to meet new people and have some fun at the same time!

What does impartial mean?

  • We do not take sides or tell you what to do.
  • We provide information and advice to enable you to make your own decisions.
  • You have a right to get information, advice, and support on your own or with your parents or carers - It's up to you!

Is what I say confidential?

We are a confidential service, which means that we will not usually tell anyone what you have said. However, if we feel that you may be in danger then we will share this with the appropriate people. We will always discuss this with you first.