Frequently Asked Questions 

What can SEND IASS offer me?

We are a supportive impartial service who can work with children and young people. (and their parents) 

We can use different and alternative methods to help you understand processes and issues you may have regarding your education. 

We can help you to understand your rights. 

We can make sure that adults and professionals listen to your views and opinions  and take them into account. 

We can help support through the Education Health and Care plan process 

To find out more please visit our website

What does impartial mean? 

We do not take sides or tell you what to do. 

We provide information and advice to enable you to make your own decisions. 

You have a right to get information advice and support on your own or with parents or carers 

its up to you! 

Is what I say confidential? 

We are a confidential service, this means that we will not usually tell anyone what you have said. However if we feel that you may be in danger then we will share this with the appropriate people 

What are the contact details for SEND IASS? 

You can contact SEND IASS, 

by email on

or by telephone 


02476 694307

please ask for Eloise 

our parent site is

alternatively please look at our Facebook and Twitter feeds

  • Facebook - Black Circle
  • Twitter - Black Circle
  • YouTube - Black Circle
Where can I find out about what 
to do next after I leave 

You can contact your Careers adviser at school or college. 

Alternatively you can contact the Job Shop who can provide a wide range of support. 

Their contact details can be found here;

The job shop

What is the Local offer?

The Local offer Provides useful information

for children and young people with special 

educational needs and their families. 

Each Local Authority has to provide a Local offer. 

The Local Offer is constantly evolving, please look at our page to find out more.

The Local Offer 

Alternatively please visit the Local offer website on 


We also do lots of work with young people across the city 

If you look through our pages above you can find out about some of the work that we do with young people 

We also facilitate a young peoples forum called the Cov AmbasSENDORS, you can find out more about them on their page. 

Recommended links

Free, safe and anonymous online support for young people 

Flare - council for disabled children 

The young peoples advisory group contributing to the national participation programme

Childline is a national charity for all children and young people, the website offers some fantastic advice and also has a tool kit with stress busting games, a creative hub and videos to watch.

The children and young peoples area of the information advice and support services network. 

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SEND Information, Advice and support service

Limbrick Wood Centre

Thomas Naul Croft

Tile Hill 



02476 694307