Frequently Asked Questions
What can SEND IASS offer me?
We are a supportive impartial service who can work with children and young people. (and their parents)
We can use different and alternative methods to help you understand processes and issues you may have regarding your education.
We can help you to understand your rights.
We can make sure that adults and professionals listen to your views and opinions and take them into account.
We can help support through the Education Health and Care plan process
To find out more please visit our website
What does impartial mean?
We do not take sides or tell you what to do.
We provide information and advice to enable you to make your own decisions.
You have a right to get information advice and support on your own or with parents or carers
its up to you!
Is what I say confidential?
We are a confidential service, this means that we will not usually tell anyone what you have said. However if we feel that you may be in danger then we will share this with the appropriate people
What are the contact details for SEND IASS?
You can contact SEND IASS,
by email on
or by telephone
please ask for Eloise
our parent site is
alternatively please look at our Facebook and Twitter feeds
Where can I find out about what
to do next after I leave
You can contact your Careers adviser at school or college.
Alternatively you can contact the Job Shop who can provide a wide range of support.
Their contact details can be found here;
What is the Local offer?
The Local offer Provides useful information
for children and young people with special
educational needs and their families.
Each Local Authority has to provide a Local offer.
The Local Offer is constantly evolving, please look at our page to find out more.
Alternatively please visit the Local offer website on
We also do lots of work with young people across the city
If you look through our pages above you can find out about some of the work that we do with young people
We also facilitate a young peoples forum called the Cov AmbasSENDORS, you can find out more about them on their page.
Free, safe and anonymous online support for young people
The young peoples advisory group contributing to the national participation programme
Childline is a national charity for all children and young people, the website offers some fantastic advice and also has a tool kit with stress busting games, a creative hub and videos to watch.
The children and young peoples area of the information advice and support services network.